Shipping policy
Production Time
Please allow 3-4 weeks for production before your order ships. Shipping time is separate and begins once your order is complete.
Every piece is made to order, crafted only after you place your order, personalized exactly to your preferences and checked carefully before production begins. Nothing is pre-made or mass-produced. Making to order means less waste, with no excess inventory sitting unused, and more care, with each piece getting individual attention from start to finish. The result is a piece that’s made only for you, and one you’ll treasure for years to come.
Shipping Methods
All orders are shipped from the United States. Once your order has shipped, estimated delivery times are:
- USPS First Class: 2-5 business days (domestic)
- FedEx 2-Day: 2 business days (domestic)
Please note that FedEx 2-Day cannot deliver to PO boxes. If your shipping address is a PO box, please select USPS First Class at checkout.
International Shipping
We currently ship to selected countries and are working to expand to more destinations. International customers are responsible for any duties, taxes, or customs fees charged upon delivery. These charges are determined by your local customs authority and are outside of our control. Please check with your local customs office before ordering if you have questions about potential fees. International delivery times vary by destination and are not guaranteed.
Rush Orders
Expedited production is not available, as each piece is handcrafted and carefully checked before it ships. If you’re ordering for a birthday, holiday, or other special date, please order early to allow for both production and shipping time.
Order Confirmation & Updates
You will receive two emails, a confirmation when your order is placed and a shipping notification with tracking information once your order is on its way.
If we need to clarify personalization details before production, our team will reach out to you. Otherwise, your order moves into production shortly after it's placed.
Shipping Address
Please double-check your shipping address before completing your order. We are not responsible for delays or non-delivery due to an incorrect address entered at checkout.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you have concerns, we recommend selecting FedEx 2-Day with signature confirmation for added reliability.
Questions?
If you have questions about your order, please contact us at hello@gracepersonalized.com.